On-site maintenance - List of Manufacturers, Suppliers, Companies and Products

On-site maintenance Product List

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On-site maintenance (third-party maintenance for IT hardware)

Extended maintenance after the standard maintenance period for IT equipment. Available 24/7, 365 days a year. Choose your support options (24/7, weekdays 9-17, send-back, and others).

IT Cost Optimization By providing extended maintenance for IT hardware (servers, network devices, storage) after the manufacturer's support ends, we can extend the usage period of the system without being constrained by EOSL, allowing for IT cost reduction through budget reallocation. EOL/EOSL Extended Maintenance Service Servers, storage, and network devices that reach the manufacturer's support end date can be maintained for as long as possible. EOL/EOSL Extended Maintenance Service for IT Hardware. Supporting the long-term use of servers, storage, and network devices that reach EOL/EOSL manufacturer support end, with a track record of 1,800 companies nationwide and 90,000 units. Recommended for Manufacturer Support End Measures ✓ Manufacturer support extension is not possible. ✓ System upgrades cannot be completed before EOSL. ✓ Want to review maintenance costs for existing systems. ✓ Want to reduce IT costs and generate funds for investment in new IT themes. ✓ Want to choose a domestic third-party maintenance provider with high procurement capability and quality for replacement parts. ✓ Want to choose a domestic third-party maintenance provider with extensive usage records across various industries.

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  • ERP (core system)
  • Data Centres
  • Logistics and warehouse management systems

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On-site maintenance (third-party maintenance, EOSL maintenance) "Tsunagi Maintenance (R)"

24/365 disability reception. Providing maintenance support with a 4-hour response goal! Achieving reliable on-site maintenance (third-party maintenance) as an ASCDI member.

We will send the logs of the malfunctioning equipment, and after our engineers analyze them, we will coordinate the visit date and perform on-site maintenance. Our team will be dispatched from each location to replace the faulty equipment, confirm its normal operation, and ultimately replenish the maintenance parts used. To avoid keeping our customers waiting, we offer 24/7 support for reporting issues via phone or email. We also provide maintenance support with a target response time of four hours (service limited to certain areas). "Interim maintenance" is part of third-party maintenance and EOSL maintenance, targeting servers, storage, and network equipment. In fact, about 75% of large companies in Europe and the United States are already utilizing this service, making it a standard service for sustainably utilizing IT resources. Our company is a member of ASCDI and procures maintenance parts from trusted partners. Parts from the reuse market are inspected and aged before being managed at each location. The biggest advantage of "interim maintenance (third-party maintenance)" is that it can handle equipment from different manufacturers collectively, streamlining the maintenance contact point. Contracts can be tailored to the duration, and it is also possible to align replacement timings. *For more details, please refer to the catalog available for download in PDF format.

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[EOSL Maintenance Case] Are the third-party maintenance options limited?

This is an example of proposing several types of driving patterns, taking into account the budget.

We received an inquiry stating that the manufacturer does not allow for extended maintenance. We would like to introduce a case of EOSL maintenance in the financial industry. Before using GetIt, there were concerns about the differences between manufacturer maintenance and third-party maintenance, particularly regarding the urgency of repairs. Due to the difficulty in obtaining products with limited stock, the costs exceeded the initial budget. However, by honestly explaining the reasons, we were able to gain the customer's understanding and reassurance, leading to their request for our services. [Case Overview] ■ Customer Industry: Finance ■ Manufacturer: Hitachi ■ Target Equipment: HA8000/RS220 AM2, HA8000/RS220 DM1, GQ-SGV00EL108RP, HA8000/TS10-h LM1 ■ Maintenance Content: 24/7 onsite maintenance ■ Maintenance Period: 5 months *For more details, please refer to the PDF document or feel free to contact us.

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